Common queries answered
Frequently asked Questions
After payment the package is send 24 to 48 hours later. It could take until 20 days before receive your parcel.
You have 14 days after receiving your parcel, to send us back your product if you are not satisfied.
If you write a false address or made a mistake on it, just send us a message and we will help you to change it. But do it before 72h after you ordered.
Once the logistic transporter send us your tracking number, you should receive a mail with it. If no mail, please contact us, we will give you.
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You have 72 hours to contact us and giving us the right address, then we will can change it for you.
We do free shipping worldwide. So yes we can ship to your country.
Sometimes yes and sometimes no. Our company is new and it’s better and cheaper for us to rent some square meters in several warehouse.
So if your order has all the items in one place you will receive one package. If not it can be several parcels.